Shipping Policy

1. Processing Time
Orders typically process within 1-3 business days. Processing may take longer during peak seasons.

2. Shipping Methods
We offer:

  • Free standard shipping worldwide

  • Expedited shipping options (additional cost)

3. Delivery Times
Estimated delivery times:

  • Domestic (U.S.): 3-7 business days

  • International: 10-24 business days
    Delays may occur due to customs or carrier issues.

4. Order Tracking
Customers will receive tracking information via email once their order ships.

5. Lost Packages
We are not responsible for packages marked as delivered by carriers. Customers must contact the shipping carrier directly for assistance with lost packages.

6. International Orders
Customers are responsible for any customs fees, taxes, or import duties.

Return Policy

1. Return Eligibility

  • Items must be returned within 30 days of delivery

  • Must be in original condition with tags attached

  • Proof of purchase required

2. Non-Returnable Items

  • Perishable goods

  • Custom or personalized items

  • Intimate apparel

  • Beauty products

3. Return Process

  1. Contact customer service at longwing2019@gmail.com for return authorization

  2. Ship items to provided return address

  3. Refund processed upon receipt and inspection

4. Refund Timeline

  • 5-10 business days after we receive your return

  • Refunded to original payment method

Return Address:
LongWing Inc
43 Obrien St
Kearny, NJ 07032