Refund Policy

1. Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Original tags must be attached

  • Item must be in original packaging

  • Proof of purchase (order number/receipt) is required

2. Non-Returnable Items
The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Intimate apparel (swimwear, underwear)

  • Beauty and personal care products

  • Items marked as "Final Sale"

3. Return Process
To initiate a return:

  1. Contact our customer service at longwing2019@gmail.com to request a Return Authorization (RA) number

  2. Pack the item securely in its original packaging

  3. Include all original tags, accessories, and free gifts

  4. Ship to our return address (provided with your RA number)

4. Return Shipping

  • Customer is responsible for return shipping costs

  • We recommend using a trackable shipping service

  • LongWing Inc is not responsible for lost return packages

5. Refund Processing

  • Refunds are issued within 5-10 business days after we receive and inspect your return

  • Refund will be issued to the original payment method

  • Shipping costs are non-refundable

  • Allow additional time for your bank to process the refund

6. Exchanges
We currently do not offer direct exchanges. To exchange an item:

  1. Return the original item following our return process

  2. Place a new order for the desired item

7. Damaged or Defective Items
If you receive a damaged or defective item:

  • Contact us within 7 days of delivery at longwing2019@gmail.com

  • Provide photos of the damaged item and packaging

  • We will provide a prepaid return label and process a replacement or refund

8. Late or Missing Refunds
If you haven't received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times vary)

  3. Contact your bank

  4. If still unresolved, email us at longwing2019@gmail.com

9. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.

Return Address:
LongWing Inc Returns
43 Obrien St
Kearny, NJ 07032
(Note: Only use this address with an RA number)

Contact Us:
For any questions about our refund policy:
Email: longwing2019@gmail.com
Business Hours: Monday-Friday, 9AM-5PM EST

Policy Updates:
We reserve the right to modify this refund policy at any time. Changes will be posted on this page.